In accordance with consumer protection legislation, you may exercise your right to return purchased products without incurring any penalty and without the need to provide any reason, by informing Us within fourteen (14) days from the date on which you received them from bottegaegnazia.com. The right to return may be exercised by contacting our Customer Service at the email address: firstname.lastname@example.org. Please include in the request the Order Number, item(s) code(s), reason for return. To exercise your right to return you can also fill in this form and send it to email@example.com
In case of a return, shipping costs are not included in the refund. We will confirm you by email that your return has been accepted. We will proceed to refund the credit card with which the payment has been made or your Paypal account (refund will be made within 30 days, or in line with the credit card policies).
The product has to be in the same conditions as it was received, appropriately packaged in its original box. Original tags of the item must not be removed. The item must not have been washed or damaged in any way.
Return items must be shipped back to Us within fourteen (14) days from the date on which you informed Us of your decision to withdraw from the contract.
In accordance with consumer protection legislation, the right to return is excluded in the event that you purchased :
- orders of tailored or clearly personalized products, including pre-orders;
- orders of Products which are likely to deteriorate or expire rapidly;
- orders of sealed Products which are not suitable to be returned for hygienic reasons (such as intimates and swimwear) or connected to the protection of health or that were opened after the delivery.
With reference to the above cases where the cancellation right is excluded, the Customer is aware and agrees that among the Products that “are likely to deteriorate or expire rapidly” are included both all food Products (including oil, spirits and beverages) and cosmetics, because the features and qualities of these types of Products are subject to change even as a result of improper storage.